Privacy Policy

App: HareHare | Operated by: Mediarun Digital Private Limited

Last updated: April 22, 2026.

This Privacy Policy explains how HareHare ("we", "us", "our"), a brand operated by Mediarun Digital Private Limited, collects, uses, stores, shares, and protects information when you use the HareHare mobile application (the "App"). HareHare is a devotional and spiritual application and, by its nature, processes information related to religious practice. Please read this policy carefully. By using the App, you agree to the practices described below.

1. Information We Collect

1.1 Information you provide at sign-up

Name
Mobile number (used for authentication)
Date of birth (required — used to verify you are 18 or older)
Email address (if you choose to provide it)
Adult self-declaration (your explicit confirmation that you are 18+)

1.2 Religious and spiritual information

Because HareHare is a devotional app, we collect information that may reveal your religious beliefs, practices, or affiliations. Specifically:

Voluntary profile information: We may ask you questions about your religious practices — for example, which deities you worship, what religious rituals you perform, or how often you engage in them. Answering these questions is optional and is used only to personalise your experience.
Activity data: We record your use of devotional features such as chant counts (japa), meditation sessions, gratitude reflections, fasting days, and checklist completions.
Chat content: Messages you send to our AI assistant often contain religious or spiritual content. This content is processed and stored as part of your chat history.

By using the App, you explicitly consent to the processing of this religious and spiritual information for the purposes described in this policy. You can withdraw consent at any time by deleting your account (see Section 10).

1.3 Information collected automatically

Device information: device model, operating system, language, and app version
Usage data: features used, session duration, app opens, token consumption, engagement streaks
Diagnostics and logs: crash reports, performance metrics, and error logs
Network data: IP address and approximate region, used for security and abuse prevention
User identifiers: a unique Firebase user ID assigned to your account

1.4 Location data

With your explicit permission, we access your approximate or precise location to provide location-aware features such as personalising the list of deities or festivals most commonly observed in your region, and for internal analytics. You can revoke this permission at any time in your device settings, and the App will continue to function without location access.

Location data is not sold, not shared for advertising, and not used to build a marketing profile of you.

2. How We Use Your Information

To provide AI-based devotional chat and assistant functionality
To create and maintain your account and enforce daily usage quotas
To personalise your experience based on your religious preferences and practices
To track your spiritual progress (chant counts, streaks, checklists) within the App
To improve app performance, reliability, and features
To prevent misuse, fraud, abuse, and security incidents
To respond to your support requests
To comply with legal obligations

We do not use your personal or religious information for advertising. We do not sell your personal information to third parties. We do not use your religious information to profile you outside the App.

3. AI Processing

Your chat inputs are processed through AI services (such as Google Gemini / Vertex AI) to generate responses. Please be aware:

AI responses are automatically generated and may not always be accurate, appropriate, or consistent with any specific religious tradition
AI responses should not be treated as spiritual authority or religious counsel
Do not share sensitive personal, financial, or medical information in chat
AI providers may process your inputs under their own terms and privacy policies

4. Third-Party Services

The App uses the following third-party services to function. Each has its own privacy policy.

Service	Purpose
Google Firebase	Authentication, database (Firestore), crash reporting, analytics
Google Cloud Platform	Hosting, server infrastructure, logging
Google Gemini / Vertex AI	AI-generated chat responses
Google Play Services	App distribution and device services

5. Data Sharing

We share your data only in the limited circumstances below:

Service providers: with the third parties listed in Section 4, strictly as needed to operate the App
Legal compliance: when required by law, court order, or valid legal process
Safety and security: to protect our rights, users, and prevent fraud or abuse
Business transfers: in the event of a merger, acquisition, or asset sale, subject to equivalent privacy protections

We do not sell your personal data. We do not share your religious or spiritual information with third parties for marketing or profiling purposes.

6. Data Storage and Security

Your data is stored on secure servers operated by Google Cloud Platform
Data in transit is protected using TLS encryption
Access to personal data is restricted to authorised personnel
We use reasonable technical and organisational measures to protect your data

However, no system is completely secure. We cannot guarantee absolute security but will notify affected users as required by law in the event of a data breach.

7. Data Retention

Account data is retained while your account is active
Chat history is retained to provide continuity of experience
Server logs are retained for up to 30 days for security purposes
Religious and spiritual information is retained until you delete your account
You can request deletion of your account and data at any time (see Section 10)
Anonymised analytics data may be retained indefinitely

8. Payments

The App does not currently process payments. If paid features are introduced in a future update, transactions will be handled by secure third-party payment providers. We will not directly store sensitive financial information such as card numbers or UPI credentials. This policy will be updated before any such feature launches.

9. Sensitive Data — Your Explicit Consent

Under applicable privacy laws (including India's DPDP Act 2023 and the GDPR where relevant), religious beliefs are considered sensitive personal data and require your explicit consent to process.

By creating an account and using devotional features such as chant counters, meditation trackers, religious preference questions, and AI chat, you provide your explicit consent for us to collect and process this religious and spiritual information for the purposes described in this policy.

You may withdraw this consent at any time by deleting your account. Once deleted, your religious and spiritual data will be removed in accordance with Section 10.

10. Your Rights

You have the following rights regarding your personal data:

Access: request a copy of the personal data we hold about you
Correction: request correction of inaccurate or incomplete data
Deletion: request deletion of your account and personal data
Withdrawal of consent: revoke permissions (including for religious-data processing) at any time by deleting your account, or revoke location permissions via device settings
Objection: object to certain processing of your data
Portability: request your data in a portable format

To delete your account, see our Account Deletion page or contact us at info@mediarun.co.in.

11. Children's Privacy

The App is intended for users 18 years of age and older. We do not knowingly collect personal data from children under 18. If we become aware that we have collected data from a child under 18, we will promptly delete it. If you believe a child has provided us with personal data, please contact us at info@mediarun.co.in.

12. International Data Transfers

Your data may be processed and stored on servers located outside your country of residence (including in regions where Google Cloud operates). We rely on the safeguards offered by our service providers to protect such transfers.

13. Future Features

The App may introduce additional features in the future, such as voice interaction, e-puja booking, or devotional product purchases. Any new data collection will only occur with your explicit permission and will be reflected in an updated version of this policy.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy here with a revised "Last updated" date. Material changes will be communicated through the App. Continued use of the App after changes take effect constitutes acceptance of the updated policy.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, contact us at:

Email: info@mediarun.co.in

Company: Mediarun Digital Private Limited (operating the HareHare brand)

Registered address: 21 B1 Friends Colony West, New Delhi, Delhi, India